Caseworkers are employed by healthcare and social assistance industries as well as the government to provide assistance and counseling to at-risk populations, such as people suffering from addictions, children from troubled homes, those with serious illness, or senior citizens in retirement communities.

What does a Caseworker do? (with thanks to Skills Victoria)

This is not an exhaustive list, nor do caseworkers perform all of the functions listed, but it reasonably scopes the sorts of activities which might be expected of a caseworker from time to time